Your rights under the Australian Consumer Law always apply. If an item is faulty or not as described, we will fix it. Loupes are made to order and, like all our other items, cannot be returned or exchanged for change of mind.

Return address: 1B Bibby Court, Moorabbin, Melbourne, Victoria 3198. Please pack your item in a padded secure bag or box and send it with a traceable method such as Australia Post.

Damaged in shipping? We package every order carefully, but if an item arrives damaged, message us on WhatsApp and we will replace it.

Questions or a problem with an order? Message us on WhatsApp: 0402 074 807.